Part of the increase can be attributed to the grounding of Boeing’s 737 MAX 8, which forced airlines, particularly Southwest and American, to find replacement aircraft for those flights. 3 percent of every 10,000 checked passengers, according to the report. That’s a 36 percent jump from the 94,577 people who were denied boarding from flights in the same period in 2018.Īnd while overbookings are on the rise, they still represent only. Of those, 6,175 passengers were involuntarily denied boarding, while the rest opted to be compensated with a travel voucher for another flight. flights between January and March 2019, according to an Air Travel Consumer report from the U.S. One thing is for sure: More people are being “denied boarding,” the official term for those who have a confirmed reservation but are bumped from flights that have been oversold.Īlmost 130,000 passengers were bumped on U.S. Others see it as an opportunity to score a free plane ticket. Those words can send a chill through many business and leisure travelers waiting to board a flight in a crowded gate area. At this time, we are asking for one or two passengers to volunteer to take another flight in exchange for a travel voucher.” "We've spent years establishing Delta as the industry leader in reliability, and though the majority of our flights continue to operate on time, this level of disruption and uncertainty is unacceptable," Bastian wrote in a Thursday email.ĭelta has canceled 4% of its flights since the Memorial Day weekend that marked the beginning of the summer travel season, Bloomberg reported, citing FlightAware data.ĭelta did not immediately respond to Insider's request for comment that was sent outside regular business hours.Įditor's note: Aten has previously contributed stories to Insider Inc.“Ladies and gentlemen, it appears as though this flight is over capacity. Delta CEO Ed Bastian apologized to its SkyMiles members for recent flight delays and cancellations. On Tuesday, Delta said it would let passengers change their Fourth of July weekend flights for free. Over the Juneteenth and Father's Day weekends, US airlines canceled or delayed more than 35,000 flights collectively. With the long Fourth of July weekend coming up, the industry is bracing for another round of disruptions. Issues faced by airlines include staff - including pilot - shortages and bad weather. While Delta's $10,000 payout is rare, the airline did increase the maximum amount it would pay to bump passengers from oversold flights from $1,350 to $10,000 in 2017, according to a CNBC report citing a leaked bulletin to staff.ĭelta's unusually high compensation comes amid a messy summer travel season with flight delays and chaos across the industry as demand has returned to pre-pandemic levels. McCrumb said he and his wife did not take up the offer, which was paid via Apple Pay or a Visa gift card, though he saw at least four others taking it up. Todd McCrumb told KTVB 7 the offer went up from $5,000 to $10,000. By the time that was clear, four or five people had already left," he told the media outlet.Īt least one other passenger has corroborated Aten's account. "Had we known it was eight, we would have gotten off. The carrier offered $10,000 to each of those willing to give up their seats, he said.Īten's group of eight did not put their hands up as they didn't immediately know how many volunteers were needed, he told Fortune. magazine columnist Jason Aten wrote that he was waiting at the gate for a flight to Minnesota when Delta announced it was looking for eight volunteers to get on a later flight. Oleh Yatskiv/Shutterstockĭelta offered $10,000 to each passenger who volunteered to be bumped from an oversold flight.Ī passenger told KTVB 7 the airline raised the offer from $5,000 to $10,000 to entice volunteers.Īir passengers are facing flight delays and chaos as demand returns to pre-pandemic levels.ĭelta Air Lines offered $10,000 to each passenger who volunteered to be bumped from an oversold flight out of Grand Rapids, Michigan, on Monday morning, according to various media reports.
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